This section will help you find the answers to your questions.
If you still have not found the answer you are looking for below please contact us
What is MarketLane.com?
MarketLane.com is an online marketplace where fashion designers sell direct to fashion lovers. We are committed to supporting both up-and-coming and established Australian designers, providing a forum where they can showcase and sell their designs to a global audience. Click here to learn a little more...
What payment methods do you accept?
We currently accept Mastercard and Visa credit cards.
How do I order online?
To purchase a product on our site, simply click ADD TO BAG on the product page. You can then checkout by clicking the bag icon in the top right-hand corner of your screen. At MarketLane.com, you can purchase items from multiple designers in the one checkout. Each product will attract it's own shipping fee.
I have a question about a product and/or order. Who do I contact?
For any product or order enquiries, please contact the designer directly. Their contact details can be found on each of their product pages.
HELP! I can't get in contact with the designer.
Please contact us with your order details at info@marketlane.com
How do I know what size I am?
Look for product specific sizing information on the product page. If no sizing information is provided, refer to our generic sizing chart.
I can't add items to my shopping bag.
Our online store might not work in older browser versions. We recommend you download a newer version of your current browser. See the below links for free browser downloads.
Internet Explorer 8 | Mozilla Firefox | Google Chrome
Alternatively, you may be experiencing problems because your browser has cookies or javascript disabled. Speak to your closest computer guru to find out how to turn these puppies back on, or follow the instructions here: Enable javascript or turn on cookies
How secure are my personal details and credit card information?
Your security while shopping online with MarketLane.com is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using 256 bit SSL encryption.
What currency do you use?
All items are listed and charged in Australian Dollars ($AUD).
